We are an Essential Service Offering Curbside Care
Redwood Veterinary Hospital has always believed that protection of good health, both human and animal, requires a multifaceted community-based approach. As our community addresses the challenges of COVID-19 together we want to keep you informed about how we’re doing things a little differently these days.
Designated by the State of California as an essential service, Redwood Veterinary Hospital continues to provide critical care to sick or injured animals as well as wellness care, such as all important health check examinations and vaccinations. The COVID-19 pandemic has impacted how we deliver healthcare to animals. We call this new approach “Curbside Care”. Below we explain how this will affect your experience at Redwood Veterinary Hospital in the months ahead.
Waiting In the Car
As always, we offer our services on an appointment basis. When you do come to the clinic, please wait in your car and call us on your cell phone upon your arrival. We ask that you call us upon arrival at (707) 553-1400 (we are working on text-based messaging for this, but it’s not quite ready yet-we’ll keep you posted). We will come out to your car, check in your pet, and then take them into the hospital for their examination.
- Please be sure that your pet is leashed or safely contained inside their travel kennel for easy transport inside the hospital.
- We ask that you limit how many people accompany you and your pet inside the car.
Owner involvement is central to the health and wellbeing of pets, but we ask that pet owners wait in their cars while their pet is evaluated in the clinic by the medical team.
After we evaluate your pet, we will either call you to discuss what’s going on, or come out to the parking area to talk. During your wait, be sure to pick up all calls from a “Blocked Number” or “No Caller ID” as the phones we will be calling you from will have blocked caller ID’s. You will have a chance to talk directly with a veterinarian, or support staff member immediately following your pet’s exam.
The Matter of Masks
Please be aware that we require all visitors to wear face masks when speaking to our staff (even if you are 6 or more feet apart). This applies to pet owners sitting inside their cars or outside in the parking area. If you need to come inside our reception area for paperwork or to process a payment (established clients should pay over the phone, and we’re happy to accommodate), please be prepared to wear your mask the entire time.
Only one person is allowed in each reception area (dog/cat) at a time.
For everyone’s protection, when talking to the receptionist, please remain behind the plexiglass cough/sneeze shields (note guidance stickers on the floor).
Food or Medication
The same curbside care procedures apply to pet owners coming by to pick up food or medications. We ask that you call us in advance for the items your pet needs, and to process payment. We will give you a time that they’ll be ready.
Please call us when you arrive so we can bring the items out to your car. As much as we love to chat with you about your pet, given the airborne nature of the COVID-19 illness, we ask that you please refrain from engaging in unnecessary conversation with the staff member who delivers your items, but rather continue to utilize the phone as your primary method of communicating with our team.
For Clients Affected by COVID-19 or Displaying Flu-like Symptoms
If you, a member of your household, or any close contacts, have tested positive for COVID-19, or have displayed flu-like symptoms within the past 14 days, we ask that you please not come to the hospital and contact us as soon as possible to reschedule your appointment and discuss your pet’s veterinary care options.
For medication/food pick-up when you’re feeling ill: If your pet is in need of a prescription medication or food refill while you are ill with Flu-like symptoms, please call ahead and alert our staff that you are feeling ill and will be arriving to pick up your pet’s items. Upon arrival, please remain in your vehicle and call our front desk to let them know that you have arrived and arrange payment over the phone. Please wear a face mask. One of our staff members will deliver the items to your vehicle, putting them into the trunk or passing them through the passenger side window. Again, given the airborne nature of the COVID-19 illness, we ask that you please refrain from engaging in conversation with the staff member who delivers your items, but rather continue to utilize the phone as your primary method of communicating with our team.
Curbside Care Procedures for Greater Good
Please remember that our curbside care procedures and policies are in place to protect our staff and pet owners as well. We take extra measures to ensure our staff members are free of COVID-19 symptoms, and maintain excellent cleaning standards inside the hospital.
We encourage you to read our message to clients for further information on our curbside care procedures. We genuinely appreciate your understanding and cooperation during these trying times. If we work together, we can continue to safely provide medical and surgical care to your pets. Thank you for your confidence and trust. Stay well.